After Sales Service Department
“Sale of product is incomplete without availability of robust aftersales support.”
Keeping this concept in mind Leminar proudly comes up with the development of aftersales service department to take care of all aftersales service requirements catering the needs of regional HVAC industry.
Headed by highly competent staff and comprehensively trained technicians, service department ensures complete customer satisfaction by assuring dependable aftersales support to all major products sold by Leminar. In addition to providing service to under warranty products, Leminar also undertakes Annual Maintenance Contracts for maintenance of HVAC equipment. Leminar ensures its superior service provision through:
- 24 x 7 complaint handling call centers to ensure easy reachability
- IT enabled complaint management systems with proven efficiency
- Time based complaint categorization and subsequent workforce allocation
- Unique complaint ID that help operational traceability of logged complaints
- 6 hours lead time for attending complaints
- Highly competent and trained workforce to handle service requirements
We guarantee high reachability to our service department through complaint handling call centers operating 24 x 7. Highly efficient complaint management is ensured, with the use of Oracle ERP system supported by state-of-the art IT infrastructure. Each complaint received is logged into the ERP system and customer is given a unique complaint ID number for effective operational traceability.
It is made sure by Leminar that each complaint is attended within 6 hours through complaint categorization and effective workforce allocation.
The quality of Aftersales service provided is ensured through product specific service skill training to technicians. Comprehensive trainings are provided to technicians to efficiently deal with challenging service requirements of HVAC industry.
Leminar trusts that the development of the separate robust aftersales service division adds tremendous value to its business as its ensures complete customer and end user satisfaction.